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  4. Call Forwarding

Call Forwarding is much easier to set-up and is more reliable than most VoIP systems because it is applied straight to the user.

To set-up Call Forwarding:

  1. On your Smart PBX dashboard, click on Users.
  2. Go to the User Features of your chosen User.
  3. Click on Call Forwarding to enable it.
  4. You can now add the number the call will be forwarded. Please note that you can choose to leave voicemails on forwarded numbers, strictly forward direct calls only and to keep your caller-ID. Save changes if you have set your preference.

User Feature Codes

Enable Call Forwarding (*72)

You can use this code to enable call forwarding. If you dialed *72, you will be asked by a prompt for the number to forward calls. You can now dial the phone number and finish it by pressing the pound sign. Every time you will use this code you will be asked for the number to forward to. You can also use this code as a prefix which will enable call forwarding to the number you have used the prefix. (72-1-XXX-XXX-XXXX)

Disable Call Forwarding (*73)

This code is used to disable active call forwarding. When dialed, you will receive a prompt that informs you that call forwarding is disabled.

Toggle Call Forwarding (*74)

This code will either enable or disable call forwarding depends on its current status. This code intelligently remembers the number you last forwarded to. It will enable it without asking for the number. However, if the caller hasn’t initially enabled it, the code will then prompt you to enter a number similar to the enable call forwarding code.

Update Call Forwarding (*56)

This code will prompt the caller to input a new call forwarding number and will immediately replace any number currently being used and will also be kept for later use with the toggle feature code. This code shall not affect the status of call forwarding, basically, if it is enabled it will remain as so a nd vice versa.

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